Why should i pay for support? 

Of course, most of the information we can give you are somewhere out there in the web - often for free. It is your choice to hunt in forums or google for the solution you need. In most cases, you need a solution fast. We offer fast support of well known virtuemart experts within a guaranteed time and and a high quality. If you are running a real business with your virtuemart, you can calculate the cost of hunting and waiting for a solution...

Why should i join a club to get support?

We were thinking about the way to offer support for a long time. We didn't want to offer our service at very high prices. Check your own hourly rate or the rates of qualified programmers you know. How much hours of support can you expect for a price as low as our monthly subscription price? Here in germany, you won't get 1 hour for that price. So, we tried to find a solution, where we still could offer the service at a low price. The goal of a club is, to bring together a lot of members that may have sometimes the same problems. So we can "re-use" solutions and save time. So, we will see if this mixed calculation will work. For our members it means much more benefit at lower cost.

Why do i have to join for at least 3 months?

This is part of the model we have chosen. If it would be possible to join for just one call / month, we would have to charge a much higher price per month. You still have the choice to buy a single support call with the same quality and reaponse time as a club member in our shop. This single call is more expensive than one month membership - and you only have one call. Maybe you need more assistance next month... you never know. Just see the support plan as an insurance for the case that you need fast support. (also see next question)

Are my club support calls lost when i don't use them?

Basically yes. But if your selected plan includes one call per month, you don't lose the right to place the call at the end of each month - every call is valid for the payment / subscription period you have chosen. You can, for example, use all your calls in the first month of your membership or save them for the last month or use 2 calls in the first month, none in the second and one in the third. You can choose the subscription period during the subscription process (minimum is 3 months, maximum 12 months). The payment has to be made for the whole period in advance. 

What do i get with my subscription?

All subscribers will have access to our growing knowledgebase, our articles with examples, tricks and code snippets and the growing number of video tutorials. Besides this, you will receive the services of your selected subscription.

What additional value can i expect?

We will release at least one insider-article about different virtuemart related topics per month. We constantly hire additional virtuemart experts for our service. These guys will also contribute knowledge, extensions and interesting articles.

What happens if you could not help me?

That depends on what you mean by this. When we could not help you, because we didn't know the answer or we could not find the error, this call will not be charged. But sometimes, the answer is "it is not possible". Of course we understand, that this doesn't help you much - but if this is the correct answer, this was your support call. We will try to show you alternative ways for a solution and maybe some custom development might help - but this is not included in a support call.

What is a "Single answer call"? 

This is a question that can be answered in just one mail. No further contact or investigation is needed. Sometimes the user does not really know if his problem is a full- or a single answer call. We are allowed to change the support call to the matching type.

What about the club content?

We try to put together valuable content for the different categories of our documents section. The member has also access to the growing knowledgebase, where he can find answers to previous problems.

Supported Software

Basically we only support virtuemart (in combination with joomla of course). We know several available extensions but cannot guarantee, that we have your combination installed. If you need support in combination with a commercial extension, additional costs may be charged for the component. We will always support the newest available versions. If you have a problem with an older version you must mention this! Otherwise our solution might not work for you.

Can i trust you? 

We think, you can. We are doing our business for over 20 years now and for nearly 10 years programming for the internet. We don't change our company, bank account and office every month. You can visit us - we are a real company with real people ! We do nearly everything to satisfy our customers. Among our customers are such well known companies as EADS (Airbus), Tagesspiegel (large german newspaper) and other companies around the world. And - last not least: the head developper of virtuemart - Soeren Eberhardt - has chosen us for the idea to build a professional support service. He would not have done this if he didn't expect the best from us!

Languages 

The best way to contact us is in german or english. We understand spanish and french (may take a little longer) but our answer will be still in english or german. We try to hire virtuemart experts around the world, so we can cover a lot more languages (and timezones) in the future. 

Plans for the future

• more members
• more supporters
• more content
• more videos
  
• more extensions